Hotel Property Management System’

What is a Hotel PMS?

A Hotel Property Management System is a complete software solution designed to assist hoteliers in efficiently managing and coordinating various aspects of their property and guest services. It serves as the central nervous system of the hotel, integrating and streamlining numerous operations, from front-desk tasks to back-office management and guest interactions. With the advent of the post-COVID digital transformation, the importance of a modern and fully digital PMS has become even more pronounced.

In the modern hospitality landscape, guests increasingly expect a seamless and fully digital experience even before arriving at the hotel. They seek convenience, personalization, and efficiency throughout their stay, from the initial reservation to check-out and beyond. As a result, hotels must adapt to these evolving guest expectations by embracing technology-driven solutions like cloud-based and digitally enabled PMS systems.

The contrast between legacy PMS systems and modern cloud-based PMS is significant. Legacy PMS systems developed more than two decades ago, often lack the agility, flexibility, and user-friendliness required to meet the demands of the current hospitality industry. These outdated systems can be challenging to customize and expensive to maintain. As a result, hotels using legacy PMS systems may find themselves falling behind in providing the level of service expected by modern travelers.

On the other hand, modern cloud-based Hotel PMS platforms offer many benefits that align with guests' digital expectations and hoteliers' needs. Below, you will find the key hotel PMS features and functionalities and how they can help run a modern hotel business.

Key Features of Using a Hotel Property Management System

Before selecting a property management system, it is important to understand the difference between features and functionalities. Think of a feature as a set of specific tools you would use to complete a task. Functionalities, on the other hand, are what the product can do to solve your unique business problem.

Since every hotel has unique requirements, it is important to find a technology partner who can help support you through the entire process. Discover the key features of Rentlio PMS and how they can help you modernize your hotel business.

Main Dashboard

The main dashboard is an overview of all reservations inside the PMS system. A dashboard shows all arrivals, stays, and departures on a specific day. You can add filters and customize the dashboard based on your needs. The elastic search bar on the top makes finding a reservation and guest easy anytime.

Main Dashboard

Calendar

Ninety-day calendar view makes viewing all reservations, availability, and prices for each room easy. You can create as many room types as you want and manage prices and availability anytime. All the changes you make inside the PMS will automatically sync with your website and all OTA channels. A simple drag-and-select feature makes it easy to manage a calendar and book a room anytime. Multiple view options allow you to see all princes and make changes as you wish.

Rentlio Interactive Calendar

Booking and Reservations

Booking and Reservations module allows you to see all guest information in one place, including check-in and check-out date, number of people, total rate, and payment status.

The module makes it easy to create single or group reservations and edit and update existing reservations directly inside the PMS. Option to view the payment balance and add additional charges to the account. Create folios and split bills based on customer wishes.

Rentlio Bookings and Reservtions

Reporting and Analytics

Analyze and monitor earnings month over month. Overview on occupancy rate, reservations per country, reservations per channel, price report, and more.

Customize reports based on your needs and wishes. Rentlio offers more than 50 reports that will tell you everything you need to know about your business and help you make strategic decisions.

Rentlio Reporting Dashboard

Billing and Invoicing

Overview of all invoices, payments, and cancelations in one place. You can check the outstanding balance and payment methods per reservation. Option to edit and customize receipts based on guest’s wishes.

Rentlio Billing and Invoicing

Integrations

In addition to an integrated channel manager and web booking engine, Rentlio offers many integrations that can be implemented with a few clicks. Open API makes it easy for hoteliers to integrate and connect with their favorite apps.

Rentlio Integrations

Mobile App

Option to download and use the mobile app, which offers identical features as you see on the desktop version. The mobile app allows you to monitor everything happening inside your hotel business. You can make and manage reservations, change prices and availability per room, scan passports and IDs to check-in guests, and more.

Download Rentlio’s Mobile app for Android and IOS for free and explore its potential.

Rentlio Mobile App

Why is it Important to use Integrated PMS, Channel Manager, and Web Booking Engine?

Most PMS providers offer back-office PMS without a Web Booking Engine and Channel Manager. In this case, you get a basic property management system for which you need multiple integrations to manage your hotel business and receive online reservations. Integrations such as Booking Engine and Channel Manager can be very expensive, adding additional expense to your overall hotel business.

At Rentlio, we believe Channel Manager and Web Booking Engine are the core tech stack for each hotel and should, therefore, be integrated and included in the PMS package. Rentlio’s integrated PMS, Booking Engine, and Channel Manager are always synchronized, so you don’t need to worry about having different prices and availabilities across OTA channels, eliminating overbookings.

With Rentlio’s integrated PMS, Booking Engine, and Channel Manager, the hoteliers have only one company and one support team to call if something goes wrong.

Investing in Hotel Property Management System: Price, Implementation, Onboarding, and Support

Price

The price of a PMS depends on several factors, such as the number of units, the number of integrations, the complexity setup, the need for a booking engine, the support level, and many others.

The average price of core PMS in 2023 is 9 euros per room. For  9 euros per room, hoteliers usually get just a back office without any additional functionalities and integrations. However, you can save a lot of money by implementing a cloud-based solution with an integrated web booking engine and channel manager. In this case, you will get a discount on must-have integrations, which are critical nowadays for every hotel business.

Calculate how much you would save by switching to Rentlio PMS.

Implementation

Compared to on-prem systems, implementation of a cloud-based PMS can take up to a few days. The implementation cost depends from provider to provider, but most cloud-based implementations are usually free. Your hotel will need to spend less on maintenance and high IT costs, which are mandatory for legacy providers.

Onboarding

Hoteliers are looking for an experience that’s as close to ‘plug and play’ as possible. Many PMS providers offer onboarding and training programs for all hotel staff. Detail onboarding helps hotel staff and management learn how to use key modules and utilize features that are not part of core PMS but can make a big difference.

Sing up and try Rentlio PMS for free.

Support

Having support available 24/7 is one of the most (if not the most) important aspects before selecting your PMS partner. Ask for specific support numbers such as working hours, how long support takes to reply, the average ticket resolution time, etc.

This data will help you determine if something goes wrong and how long it takes to resolve the issue.

Key Takeaways

Why Rentlio PMS (property management system)?

Rentlio is a modern, cloud-based property management system for hotels of all sizes. More than 1,000 customers in over 40 countries manage their properties using Rentlio PMS.

Rentlio was founded in 2015 in Zadar, Croatia, to replace old-fashioned and outdated hotel technology by simplifying and automating hotel processes. At Rentlio, hotel management and operation should be easy and smooth, allowing hoteliers to focus on what they do best – making guests happy.

Find out more about Rentlio PMS and start using future PMS, today!