Unified Inbox brings guest messages from Booking.com, Airbnb, and Expedia into one interface within Rentlio. Messages arrive in real time, so there is no need to log in to individual OTA extranets.
With every conversation, you can immediately see who the guest is, their reservation details, and whether they have stayed with you before. You write in your own language while AI translates the conversation both ways, so guests receive messages in their language. AI can also turn long message threads into short summaries.
OTA platforms track how quickly hosts respond to guests. On Airbnb, responsiveness can affect your position in search results. Unified Inbox helps you respond faster, before a potential guest moves on to another property.
Two-way AI translation works in the background. Guests write in their language, you read in yours, and vice versa. Guests receive natural communication without you having to open Google Translate.
Who is the guest? What did they book? Have they stayed with you before? What are their preferences? The sidebar shows this information next to the conversation, with the option to edit the reservation or add a note without opening another screen.
Find detailed instructions for activating Unified Inbox and connecting your channels here.
Enable Unified Inbox in your Rentlio account settings in just a few clicks, choose your automatic translation settings, and select the properties you want to connect.
All new messages arrive in real time. AI automatically translates them and displays guest context alongside the conversation, including messages from up to two years ago.
Message guests directly from the Rentlio interface. Your replies are delivered through the same platform the guest used to contact you.
Messages in other languages are translated into your language, while your replies are translated into the guest's language before they are sent. You can review the translation before sending and disable translation for languages you do not need translated, such as English.
*Free during the promotional period
The sidebar next to each conversation shows reservation history, number of nights, preferences, and CRM data. Useful when a guest says, "Same as last time."
*Free during the promotional period
Answer common questions about parking, WiFi, and check-in with one click. Create templates in Settings or save them directly from a conversation. Your team can use the same replies to keep communication consistent.
AI summarizes the entire conversation in two or three sentences. Useful when handing over a shift or assigning a conversation to a colleague, giving them the context without having to read 20 previous messages.
*Free during the promotional period
Use standard categories such as Open, My Inbox, Unassigned, Snoozed, and Closed, plus custom tags such as Urgent, Complaint, Upgrade, and Special Request.
Assign conversations to team members, add internal notes that guests cannot see, or snooze a conversation so it returns to your inbox when you are ready to respond.
From a single vacation rental to a hotel or a portfolio of 50 units, Unified Inbox brings guest communication into one place.
For Vacation Rental Owners
No need to keep checking three different apps while you're at the beach. All messages arrive in Rentlio, and you can reply in seconds.
For Property Managers
Your team can manage guest communication across dozens of properties, assign conversations, and use shared templates to keep communication consistent.
For Hotels
Respond faster while AI handles translation and provides context from each guest's history. Your staff can focus on personalized guest communication instead of repetitive admin work.
Unified Inbox Is Available to All Rentlio Users as Part of the Platform
AI features, including two-way AI translation, Thread Summary, and Guest Summary, are free during the promotional period. After the promotional period ends, AI features will be charged separately as part of an AI package. Rentlio users will receive details before any changes take effect.
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