Lavandula Apartments, Zadar
Achieving Maximum Occupancy and Maintaining Quality Standards with Rentlio One
Lavandula Apartments in Zadar implemented the Rentlio One platform to automate daily operations, achieve greater efficiency, and maintain a high level of guest satisfaction.
Rentlio One has greatly helped us improve our operations. We manage 8 units at Lavandula, and in the beginning, it was extremely stressful trying to keep everything under control, manually closing sales channels, and so on. Since we started using Rentlio One, it truly feels like we’re working on a completely different level! Previously, it would take us at least 10 minutes to process a single reservation. Now, that’s in the past, and guests are happier for it.
Patricija Stipčević, the owner of Lavandula Apartments
About the Property
Lavandula Apartments are located in Zadar and have eight modernly furnished units. The idea for the property developed spontaneously as a response to the growing interest in tourism in the region, especially after Ryanair’s arrival and the increase in passenger traffic through Zadar Airport. Owner Patricija Stipčević, despite having no previous experience in tourism, managed to build a recognizable name in the city.
Challenge
At the start of the business, the Lavandula team had no prior experience in tourism. Owner Patricija Stipčević wore many hats – receptionist, manager, and sales channel coordinator. Managing eight accommodation units without technological support quickly became overwhelming. Manually syncing channels, handling reservations, and daily guest communication consumed a great deal of time and caused added stress – especially during peak season when operational errors had significant consequences.
Solution
Like many other users across more than 40 countries, Patricija found the ideal solution for managing her apartments in Rentlio. Rentlio One is a go-to vacation rental software for seamless property management, and Lavandula has been a satisfied Rentlio user for 10 years already.
Results
By implementing the Rentlio One platform, Lavandula Apartments digitalized key business processes. Managing eight units became easier thanks to automatic channel synchronization and significantly faster reservation processing – what used to take ten minutes now takes just a few seconds. This led to greater guest satisfaction and reduced operational stress for the team.
One of the most valuable features they highlight is guest registration in eVisitor directly through Rentlio, which greatly simplifies daily tasks for reception staff.They are also very satisfied with the automated email templatesfor booking confirmations, check-ins, and guest thank-yous during check-out. Previously handled manually, these messages are now fully automated. In addition, the Rentlio Cockpit offers a centralized overview of sales channels, performance data from previous years, and current and future occupancy, enabling more informed business decisions.
If you want to optimize and speed up everyday processes in your own apartments, feel free to contact our sales team.
It allows easy management of bookings, pricing, and availability, automatic guest registration in eVisitor, and synchronization with over 100 sales channels. With online check-in, automated communication, and basic reporting, Rentlio One helps save time while maintaining a high level of service. It is available on desktop and as a mobile app.
