About the Hotel

Located in the heart of Rovinj, Spirito Santo Palazzo Storico is a boutique hotel offering guests a luxurious and unforgettable stay in one of the most popular tourist destinations.The hotel features a total of 16 accommodation units, including 12 double rooms and 4 suites, spread across two buildings just 30 meters apart. The interior is carefully designed to provide maximum modern comfort while reflecting the architecture of the past and Istrian traditions. Daily operations and guest services are managed by a team of 15 employees.

Challenges

Like many hotels, Spirito Santo Palazzo Storico struggled with spending too much time on repetitive daily tasks and administrative work. Slow check-ins consumed valuable time for both the reception staff and guests, while an unorganized system made day-to-day operations more difficult. Marin explains:"We started using Rentlio last year, so I have experience with both the old and the new system. We immediately noticed how much time Rentlio Pro saves us and how much easier it makes our work."

Solution

The Rentlio Pro platform gave the hotel the ability to manage all operations from a single place. The Property Management System enables fast check-ins, efficient reservation management, guest communication, quick creation of offers and invoices, numerous integrations, and more. The Channel Manager automatically synchronizes all reservations across multiple sales channels, eliminating the risk of overbookings. Rentlio Booking Engine supports the continuous growth of direct bookings, while the mobile app gives hotel staff greater flexibility. Finally, Rentlio BI provides a comprehensive set of business reports for all hotel departments.

Results

The most noticeable impact of Rentlio Pro has been on daily hotel operations. Guest check-ins, which previously took a significant amount of time, can now be completed in just a few seconds. As Marin mentioned, the hotel handles several thousand check-ins annually, which saves them a significant time. Moreover, thanks to the mobile app, check-ins no longer require the guest’s physical presence at reception and can be completed from anywhere inside or outside the hotel, saving time for both staff and guests.Another major benefit is the simplicity of onboarding new employees. In the search for quality staff, every minute saved during training is crucial. Rentlio Pro has proven to be an intuitive and easy-to-learn platform, and the hotel particularly highlights Rentlio’s responsive customer support team.Financial operations are also much easier. Issuing invoices now takes only a few clicks, speeding up reception workflows and increasing guest satisfaction. In addition, Rentlio BI provides detailed insights into key performance indicators, from occupancy to financial reports, helping the hotel plan for future growth.Another significant outcome of implementing Rentlio Pro is the growth of direct bookings thanks to Rentlio Booking Engine. Since adopting the system, the hotel has seen a continuous increase in direct bookings, providing a notable advantage in terms of profitability and reducing dependency on other sales channels.

Rentlio Pro is an ideal solution for hotels of all sizes. If you want to optimize operations and improve management of your property, get in touch and discover everything about Rentlio’s technology for efficient property management.