About the Property

Check-in Point is a well-known tourist agency located in the very center of Zagreb, specializing in managing and renting short-term accommodation properties. Led by founder and director Vinko Antunović, the agency offers a comprehensive service that includes all administrative, logistical, and operational tasks necessary for professional and legally compliant vacation rental management. Their office, located at Boškovićeva 17, serves as a central reception for all guests and the coordination hub for daily operations across the managed apartments.

Challenge

In Zagreb’s fast-growing short-term rental market, Check-in Point recognized both the need and the opportunity for professional property management. However, as their business quickly expanded, they also faced the challenges that come with growth.

With an increasing number of properties, more and more time was spent manually managing reservations, availability, pricing optimization, and guest communication; all within overwhelming Excel spreadsheets. It soon became clear that, in order to continue growing while maintaining service quality, they needed reliable technology to automate key operations and allow them to focus on delivering exceptional service.

Solution

To ensure the quality of this comprehensive service, the agency needed a reliable tool, a technology partner that values quality just as much. Vinko found that partner in the Rentlio Plus platform, used by many other professional property management companies.

Rentlio was the first system we started using because it became essential to move away from Excel spreadsheets where we manually entered bookings from different online sales channels. That process was extremely time-consuming, prone to errors, and often resulted in overlapping reservations.

Results

By implementing the Rentlio platform, Check-in Point centralized its entire operation, from fiscalization and invoicing to occupancy tracking and reservation management, resulting in significant time savings. This optimization allowed them to proportionally increase the number of properties under management and accelerate business growth.

Thanks to Rentlio’s intuitive and functional interface, the team can now analyze availability in advance, monitor performance reports, and optimize pricing across more than 100 accommodation units. Managing all reservations from a single place has given them more precise control and helped boost occupancy rates, leading to increased revenue.

One standout feature has been the Rentlio mobile app, particularly the automatic login to the eVisitor system, which eliminated the need for additional staff. As Vinko said, without Rentlio, that would usually be a three-person job per 100 apartments.