Guests today demand more – just as much as hoteliers and vacation rentals should from technology and hotel systems as the foundations of impeccable service.
When it comes to guests, they want only the best from you.
Why wouldn’t you expect the best from your property management system?
Want to provide the best service, be available, share the best recommendations?
Why not expect the same from the solution that should be available to you – for you to be available to your guests?
Why expect less when it comes to the property management system, which manages all the hotel operations?
Guests want online processes, procedures that do not require them to stand in line. Guests expect only exclusive experiences and relaxation, as promised. They expect impeccable expertise and service at the click of a button.
Demand #1: The Heart Of ALL Operations
With all the challenges posed by the pandemic, now is the best time to review the situation—estimate agility to prepare for new guests’ expectations.
Problems like time management and partial system access belong to some past times. They served a purpose – and the possibilities have changed drastically.
Property management systems must be accessible, functional and intuitive.
For each object type, for each guest profile.
The property management system is the heart of your service.
Flexible and automated processes are vital in providing a high-quality guest experience. Reducing repetitive administrative tasks will not only make your reception more productive and faster. This way of doing business will free up more time for your staff and you to dedicate to guests, and – interestingly – you will spend less time managing the PMS system itself. You will spend less time checking whether each reservation is correctly documented to make the check-out smooth and accurately calculate the payment.
Demand #2: Unconditional Support
Increasingly, the focus is on all those operations and processes that make a hotel successful. These have been unfairly neglected all these years of on-premise systems governing.
The focus is finally on all procedures that have taken unfairly too much time. The focus is finally on methods that have been frustrating your team for almost a decade. The team has a huge responsibility to make a (more than a good) impression on your guests.
Suppose your technology provider and operations are outdated and decrease the service quality.
In that case, the service quality you provide reduces significantly. The cost of ignoring these situations could be much more far-reaching for the long-term business results.
Because of the pandemic.
Because of the new guest generation.
Because of all the changes that have yet to come.
Demand #3: Evaluate the Support You Receive
Estimate the time you need to get quality support and evaluate the quality of the solution offered to you.
Will your problem be solved, the process accelerated, reservations safely stored – including the additional reservation changes?
Will your distribution channels be fully synchronized to achieve optimal occupancy?
Will any of your receptionists, or you personally, again lose the afternoon to synchronize reservations in all the systems where they must be visible?
If you are currently spending money on a system that frustrates you, spend it instead on a fully integrated platform, where all solutions work flawlessly, supported by quality and, above all, practical answers to all your doubts.
A solution like Rentlio 😊
Demand #4: Uncompromising Automation
The time required for unnecessarily long uploads or manual entries is behind us.
Concerns that automation mostly means the disappearance of personal contact are excessive. Properly used, automation means more efficient, faster and personalized service for your guests.
Automation will remember birthdays for you, offer your guests extra opportunities, earn you extra money, and save time with integrated payment solutions.
The more processes and repetitive tasks you leave in the hands of the property management system, the more time you have for your guests.
By asking questions like how easy the booking process is for my guests or how efficiently we manage payment processes, you will choose more innovative, more efficient and flexible integrations and systems that will push your business forward.
Demand #4: The Guest Is Always The Imperative
Over the past few years, partially pandemic-driven hotel operations management systems have advanced with open API and countless opportunities to transform guests’ experiences.
Hoteliers and vacation rentals should be more demanding until they achieve the perfect functionality combination that meets their specific needs.
Just as your guests expect from your offer.
Cloud-based, Rentlio is tirelessly working on better functionalities for vacation rentals and hoteliers. It is a complete solution to generate higher revenue and achieve maximum occupancy regardless of needs and size.
The solution includes a channel manager, property management system, booking engine with a complimentary mobile application. The open API documentation enables countless additional connections according to the specific needs you might have.