Located near the airport and the city of Zagreb, hotel Garden Hill offers the perfect blend of comfort and convenience, whether traveling for business or leisure. This family-owned, 4-star hotel has 60 rooms, a wellness center, a restaurant, a bar, and conference rooms, providing a friendly and relaxed atmosphere that attracts both individual travelers and larger groups.
Hotel Garden Hill is run by two brothers, Domagoj and Matija Vrban, who took over the business from their father, continuing the family’s long-standing tradition in tourism. The hotel officially opened at the end of 2017 and currently has around 20 employees divided into several departments: reception, housekeeping, catering, kitchen, sales, and administration.
We had the opportunity to speak with Domagoj Vrban, the director of hotel operations. Despite having around 20 employees, both Domagoj and Matija often help out with daily tasks.
Reasons Behind Implementing the Rentlio Pro System
After using several local and international PMS systems, the hotel implemented the Rentlio Pro hotel system at the beginning of this year, which quickly became an essential tool for the hotel’s daily operations.
In our conversation, Domagoj outlined the key reasons why they decided to implement the Rentlio Pro system:
- Local Support: As a local product, Rentlio Pro provides excellent and reliable local customer support, responding to client inquiries within minutes and quickly resolving issues.
- Compliance with Local Laws: The system’s compliance with local laws and practices greatly accelerates its implementation and usage.
- Seamless Integration with OTA Channels: Flawless integration with OTA channels allows complete control over sales management, reservations, and prevents overbookings.
- User-Friendly Interface: The intuitive interface ensures easy use and a quick onboarding process for new employees.
How Rentlio Pro Makes a Difference
A clear calendar and Channel Manager save time daily for the sales department with minimal manual management of reservations, sales channels, and pricing.
“Since we’ve started using Rentlio Pro, we have far fewer worries on our shoulders. Reservations automatically enter the system so we can see our inventory, availability, and daily activities at any moment. It’s been a game changer.”
Domagoj Vrban, director of hotel operations
Thanks to the integrated Channel Manager, hotel Garden Hill now achieves maximum occupancy without worrying about overbooking or errors in managing OTA channels. Domagoj also highlighted that implementing the Rentlio Booking Engine significantly increased the share of direct bookings. Since using the Rentlio Pro system and Booking Engine, the share of direct bookings has tripled compared to the previous system.
The statistics and reporting module, accessible with just a few clicks, plays a crucial role for someone managing the hotel’s operational processes. Getting detailed insights into business performance makes it easier to understand key business KPIs.
“I observe the statistics module daily, and it’s beautifully organized. We use occupancy, sales, and revenue data for strategic planning and decision-making. Thanks to the timely data, we can adapt to market changes easily on a daily or weekly basis.”
Domagoj Vrban, director of hotel operations
The ability to track offers and control reservations enables hotel staff to monitor and communicate with partner agencies, reducing the number of canceled reservations and significantly impacting the hotel’s overall profit. With Rentlio Pro, the hotel has fewer cancellations because now they can contact users and partners (agencies) to check the status of expired offers. Before implementing Rentlio Pro, feedback was often missing.
Integration with an external revenue management system, Price Labs, has significantly simplified pricing planning and optimization. “The integration with external revenue management software won me over completely,” says the director of hotel operations, highlighting the importance of these functionalities for business optimization.
But Rentlio Pro is not only for the management department. Domagoj also mentioned the satisfaction of the reception department, where the ability to scan guest documents and register them in the eVisitor system speeds up the check-in process by up to three times.
Additionally, the housekeeping functionality that tracks the cleanliness and maintenance status has sped up work and communication between the reception and housekeeping departments. As Domagoj says, “the physical notebook at the reception has been replaced by a digital one” that everyone can access at any time.
“For our hotel, there is no better option than Rentlio Pro.”
Rentlio Pro has become an essential part of hotel Garden Hill’s operations, providing the security and flexibility needed for efficient management. “There is no better option for our hotel than Rentlio Pro,” emphasizes Domagoj.
Hotel Garden Hill is an excellent example of how implementing a modern, cloud-based hotel system can greatly improve operations, affect employee satisfaction and retention, and provide the best possible service to guests.
“The whole team is generally very satisfied with Rentlio Pro, especially compared to the PMS systems we used in the past. Many manual tasks we used to do by hand are now automated, saving us time and allowing the entire team to focus on guests and the things that truly make a difference.”
Domagoj Vrban, director of hotel operations
If you’re a hotelier and have reached the end of this case study while searching for a new PMS system, contact us and schedule a meeting with our team. We will be happy to answer all your questions!
